Services hotline from Mercedes-Benz

An accident – what now?

Step 1: Put on fluorescent jacket, secure the accident site and provide first aid.
Step 2: Report emergency to rescue services or police (if necessary).
Step 3: Enter accident data in accident log.
Step 4: Take photos of vehicles involved in the accident and of the accident site.
Step 5: Phone the Mercedes-Benz service hotline in your country, describe the damage and have your vehicle papers ready. The Mercedes-Benz AccidentAssist arranges the transport of your vehicle to the nearest Mercedes-Benz service outlet, takes care of getting you back on the road and discusses the settlement of claims with your insurance.
Country 24h Service Number
Abu Dhabi, U.A.E. 800-36278
Dubai, U.A.E. 800-6628
Bahrain +973-39-685557
Jordan +962-799-822202
Kuwait +965-972-88814
Lebanon +961-3-804750
Oman +968-99-351115
Pakistan +922-1-2313143
Qatar +974-55-37517
Saudi Arabia, JACO 800-897-3974
Syria +963-99-1117570
Yemen +967-733-330080

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