Why Genuine Parts?
Mercedes-Benz is one of the most reputed and sought after brands of cars. It stands amongst other attributes for long lasting, reliability and SAFETY!
Mercedes-Benz Genuine Parts have been developed with these attributes in mind.
Every part is not only specifically designed for Mercedes-Benz, but also has to pass constant quality control checks to ensure that every Mercedes-Benz car remains as safe and reliable as the day it first went on the road. And Mercedes-Benz Genuine Parts come with a warranty - in the unlikely event that the part should be faulty it will be replaced under the parts warranty with no extra costs
The producers of counterfeit or fake parts, are not concerned with the safety of all road users or if the part might damage the vehicle. They produce parts, such as for example brake pads, oil filters, air filters, windscreens as well as accessories such as alloy wheels from sub-standard materials for their own profit. They are deceiving unknowing customers by copying the looks of Mercedes-Benz Genuine Parts - and produce parts which might only last a short period of time or jeopardize the safety of the car and it's occupants.
The message is simple:
Buy fake parts and you buy twice - they don't last! Insist on the real thing - Counterfeit parts can kill!
How to identify Genuine Parts?
A packaging has been developed for Mercedes-Benz Genuine Parts, which does not only ensure safe transport for these parts. The packaging also presents a security package in case of counterfeiting.
The packaging distinguishes through a special design and uniform labeling. In case of prime line items a specially developed hologram is used to seal the packaging. Prime line items are safety relevant parts, such as oil filters, brake pads or air filters, as well as other parts around the car, which have to be replaced regularly.
When the packaging is opened, the hologram is destroyed and cannot be re-used.
If buying Mercedes-Benz Genuine Parts, featuring the hologram - always insist that the hologram is undamaged!
Prior to the new Grey packaging Mercedes-Benz Genuine Parts were packed in the blue and brown packaging. Due to the guarantee that parts remain available for a long time after the car model has been replaced this packaging is still in circulation.
Mercedes-Benz Genuine Parts are also marked with the protected Mercedes-Benz trademarks, as well as, if there is space, with the part number.
Genuine Consumables and Accessories
Counterfeiters do not stop at parts: Mercedes-Benz Genuine consumables, such as engine oil and brake fluid or accessories such as alloy wheels can also be found!
Fake engine oil can have damaging effects on the engine, leading to costly repairs and even possible replacement of the engine. Fake
brake fluid can influence the performance of the brakes - such as
failure of the brakes! Counterfeiters often re-use genuine containers.
Tests have shown that counterfeit alloy wheels often show cracks and even break even after a little impact. The consequences can be life threatening!
The Genuine Mercedes-Benz Star automatically turns down backwards - to prevent injuries. In case of a counterfeit this mechanism is often faulty.
Not sure what to do?
- Not to buy anything from a source, which does NOT appear to be an authorized Mercedes-Benz dealer. It is not worth taking the risk. Visit the local authorized Mercedes-Benz distributor as they only sell Genuine Parts!
- Daimler and all local authorized Mercedes-Benz distributors will be happy to receive any information about suspected counterfeit parts or sales outlets suspected of selling fake parts. Counterfeiting and the sale of counterfeits is fraud and punishable by law.
Email: brandprotection@daimler.com,
Visit the local authorized Mercedes-Benz distributors. The Parts Department will be happy to assist.