The utmost care and precision is taken to assemble each masterpiece, which is why customers should ensure that their Mercedes-Benz is main-tained and repaired with the same expertise, personal service and attention to detail.

This is the message that Zawawi Trading Company (ZTC) - the authorized general distributor for Mercedes-Benz in Oman - is sending its clientele by offering world class, premium personalised service to its customers across the Sultanate.
Mercedes-Benz factory trained technicians use specialised tools and equipment to ensure lasting, quality services at Zawawi’s state-of-the-art service facilities, using the latest international best practice techniques and processes.

Zawawi Trading Company’s Senior Management proudly claim that: “It is only at Mercedes-Benz authorized ZTC Service Centres that Mercedes-Benz customers in Oman can enjoy personalised service and up-to-date, world-class expertise from internationally trained specialist technicians.

Irrespective of whether a car travels five or 500,000 kilometres, we guaran-tee all our repairs for 12 months. Such is the confidence we have in the quality of our technicians and workshops to deliver the highest levels of sat-isfaction to our clientele.”

Also offered by Zawawi is a mobile workshop for on-the-spot attention, which is particularly useful for major fleet vehicle customers. Free technical inspection and repair estimates are provided for jobs undertaken at the workshop, as well as free body and interior cleaning for customer vehicles following service and repairs jobs.

A Special Summer Promotion on repairs is currently available, with attrac-tive labour charges and parts prices. Special discount rates of up to 40% are offered for vehicles less than 4 years old, whilst older vehicles enjoy up to 50%.

24 hours / 7 days a week roadside assistance is provided, as well as a pick up and drop off service for customers leaving vehicles in the workshop. All Zawawi service advisers are highly qualified and certified by Mercedes-Benz, with many also trained as diagnostic technicians. Zawawi’s skilled experts provide individual service and personal delivery of vehicles to cus-tomers, all whilst giving understandable explanations of the jobs carried out.

Premium services are available from Zawawi Trading Company’s authorised Mercedes-Benz Service Centres in Muscat and Salalah, and operate ex-tended work hours for customer convenience. The Muscat service centre is open 7:00am to 8:00pm on weekdays, and 7:00am to 5:30pm Thursday, whilst Zawawi in Salalah welcomes customers from 8:00am to 1pm, and 2:30pm to 5:30pm from Saturday to Thursday.