The new managers Bernd Amann - Head of After Sales, Automotive; and Graham Purvis – Head of Service; are tasked with improving ZTC’s current After Sales offering with plans for a stronger focus on long-term client rela-tionships, and more personalised customer experience.

Emphasis on the improvement of Mercedes-Benz After Sales at ZTC forms an integral part of an ambitious roadmap to become the market leader in Oman for both the luxury and commercial vehicle segments within five years. Plans also include the expansion of service facilities throughout the Sultanate, special events, and bespoke service menus and contracts that will cater for every customer need.

Welcoming the new managers, Craig Hardie, CEO – Automotive, Zawawi Trading Company, said: “Customer satisfaction is the ultimate ambition for us at ZTC. By recruiting only the most trained, qualified and experienced people to place throughout our business, Zawawi Mercedes-Benz customers can rest assured that they are receiving world class service with every visit to our showrooms.”